l88cy's Privacy Policy

Section 1

Introduction & Scope

l88cy (referred to below as "we", "our", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy sets out our responsibilities and commitments regarding your personal information — whether you are a visitor to our platform or a registered member.

By browsing the l88cy website, opening an account, or using any of our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy may be updated from time to time. For significant changes, we will notify you through the appropriate channel. The latest version will always be available on this page.

Section 2

What Information We Collect

l88cy collects various types of information in order to provide the best service to users. A detailed description of this information is given below:

2.1 Personal Identification Information

During the account registration and verification process, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID card or passport number (if required for account verification)
• Banking and mobile wallet details (bKash, Nagad, Rocket, or Upay account numbers — for transaction processing only)

2.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically:

• IP address and approximate location
• Device type, operating system, and browser version
• Pages visited, session duration, and click patterns
• Information from cookies and similar tracking technologies
• Login time and date

2.3 Transaction Information

Information relating to deposits, withdrawals, and gaming activity is stored securely in our systems. This includes the amount, time, and method of each transaction.

Section 3

Purpose of Information Use

l88cy uses user information only for lawful and necessary purposes. The main reasons for using your information are described in detail below:

Section 4

Information Sharing & Disclosure

We may share information with third parties only in the following limited circumstances and only to the extent necessary:

4.1 Service Provider Partners

We work with certain trusted service providers for payment gateway operations, technology infrastructure, data analysis, and customer service management. These organisations are given access only to the information needed to perform their specific functions and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

In the case of a court order, a lawful request from a government authority, or other legal process, we may be required to disclose the necessary information. In such cases we always act within legal limits and endeavour to notify you where possible.

4.3 Fraud & Security

Information may be shared with relevant authorities where necessary to prevent fraud, counter money laundering, or address other security concerns.

Section 5

Cookies & Tracking Technologies

l88cy uses cookies and similar technologies to make your browsing experience easier and more personalised. Cookies are small text files stored on your device.

5.1 Cookie Types & Purposes

• Essential Cookies: Maintaining login sessions and saving cart or game preferences. Without these, the site cannot function correctly.
• Functional Cookies: Remembering your language preference, display settings, and other customisations.
• Analytics Cookies: Analysing pages visited and usage patterns to improve service quality.
• Security Cookies: Detecting unusual login attempts and preventing fraudulent activity.

5.2 Cookie Controls

You can set your preferences to accept or decline cookies in your browser settings. However, disabling essential cookies may cause some of our services to stop working correctly. See your browser's help section for detailed guidance on managing cookies.

Section 6

Data Security Measures

l88cy follows industry-standard technologies and practices to protect your personal information. The key elements of our security framework are described below:

• SSL/TLS Encryption: All data transferred between your browser and our servers is protected by the highest-grade encryption technology.
• Encrypted Data Storage: Sensitive stored information — such as payment details — is kept in an encrypted state on our servers.
• Access Controls: Only authorised staff may access user information, and only to the extent required for their specific role.
• Two-Factor Authentication: A two-step authentication system for additional account security.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and addressed promptly.
• Firewall & Intrusion Detection: Advanced firewalls and automated threat-detection systems are in place to prevent unauthorised access.

While we are committed to ensuring the highest level of security, no digital system is entirely risk-free. We therefore ask you to stay vigilant and not share your login credentials with anyone.

Section 7

Data Retention Period

l88cy retains your information only for as long as necessary. The retention period is determined by the type and purpose of the information:

• Account Information: Retained for as long as the account is active and, after closure, for as long as required to meet applicable legal obligations.
• Transaction Records: May be retained for an extended period for financial regulation and audit purposes.
• Communication Records: Customer service conversations are kept for a defined period for issue resolution and service improvement purposes.
• Analytics Data: Anonymous or aggregated statistics may be retained for an extended period, but cannot be used to directly identify you.

Once the designated period has expired, information is securely deleted or anonymised.

Section 8

Your Rights & Options

As an l88cy user, you have the following rights regarding your personal information:

To exercise any of the rights listed above, please contact us at [email protected] or via live chat. We will verify and process each request within a reasonable time.

Section 9

Protection of Minors

l88cy is a platform operated strictly for adults (aged 21 or above). We do not knowingly collect personal information from any minor.

We verify age during the registration process, and if it is found that an account holder is under 21, that account will be closed immediately and the relevant information will be deleted.

If you believe that a minor is using our platform or that their information is held by us, please notify us immediately at [email protected].

Section 10

International Transfer of Data

l88cy's servers and technology infrastructure may be located in various countries. This means your information may be stored or processed outside Bangladesh. For any such international transfer, we ensure that the necessary safeguards are in place.

All of our third-party service providers are contractually bound to maintain standards equivalent to this privacy policy. If you have any questions about where your information is stored, please contact us.

Section 11

Policy Changes & Updates

l88cy may update this privacy policy from time to time. The policy may be revised when new features are added to the service, when legal changes occur, or when best practices in data protection change.

For significant changes, we will notify you by email or by a direct notification on the platform. Continuing to use l88cy after a change has been made means you have accepted the updated policy.

The latest effective version of this policy will always be available on this page. We recommend that you review this page regularly.

Section 12

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. The l88cy support team is available 24/7 and provides service in both Bengali and English.